Victory Mobile Banking FAQs

Victory Mobile Banking FAQs Victory Bank

 

Q: How do I enroll in mobile banking?

A: You must be an active Online Banking NetTeller user to enroll in mobile banking. If you are not a current or active Online Banking NetTeller user, please contact The Victory Bank at 610-948-9000 to sign-up or re-activate. Victory Mobile Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.

1) Apple ®, iPhone®, Apple® iPad® and Android users may download "The Victory Bank" mobile app from your respective App store and follow the instructions after launching the app

2) Microsoft Windows® and BlackBerry® users, please contact your Victory Bank Representative. If you don't have a web-enabled mobile phone you may still use SMS (texting). For SMS (texting) information please refer to the Victory Bank Mobile Text How-to page.


Q: What functions can I perform with mobile banking?

A: You may:

  • View Account Balances
  • View Transaction History
  • Transfer Funds Between Accounts
  • Pay Bills to Existing Payees
  • Deposit Checks
  • View Alerts

Q: Is this secure?

A: Yes! We utilize Industry-Standard SSL protocol and State-of-the-Art 256-bit encryption. No personal data or account numbers are accessible or stored on your mobile device. You can only transfer funds between your own accounts that you select and only pay bills for current payees... no changes can be made on a mobile device.


Q: Are there fees for the Mobile Banking Service?

A: It's FREE for Personal and Business Clients.


Q: Do I use the same user ID and password as Online Banking?

A: Yes, use the same user ID and password.


Q: Can I schedule recurring transfers and bill payments using mobile banking?

A: At this time, only one-time immediate transfers and bill payments may be entered.


Q: How late in the day can I make transfers?

A: Transfers can be made at any time. However, only transfers between accounts performed before 8:00 p.m. EST Monday through Friday, excluding weekend and holidays, are considered effective on that business day. Otherwise, it will be processed on the next business day.


Q: How late in the day can I make a bill payment?

A: All bill payment requests received before 1 p.m. EST Monday through Friday, excluding weekends and holidays, will be processed the same business day. Otherwise, it will be processed on the next business day. Please allow 3 to 4 days for an electronic payment and 5 to 7 days for a check from when the payment is submitted.


Q: How long will it take to reach the payee?

A: Please allow 3 to 4 days for an electronic payment and 5 to 7 days for a check from when the payment is submitted.


Q: How do I know if my transfer or bill payment was entered successfully?

A: If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via logging into online banking at www.thevictorybank.com .


Q: Why can't I add a new payee?

A: For security reasons, functionality is limited to sending payments to already established payees. To add a new payee, log in to The Victory Bank online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.


Q: How do I delete a Bill Payment that I set up through my mobile device?

A: You must log in to your Victory Bank Online Banking site and delete the payment your pending payments list.


Q: When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?

A: Check your mobile device's settings to make sure you don't have Alpha-only enabled on the keypad.


Q: How can I search for a transaction?

A: You will only be able to view 15 days of transaction history on your mobile device. There is not a search feature.


Q: What happens if I lose communication/signal during a transaction?

A: When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.


Q: What happens if I lose my mobile device?

A: Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your mobile device, simply edit your Mobile Settings and make any changes to the wireless provider and/or phone number.


Q: What do I need to do if I get a new phone?

A: If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to The Victory Bank online banking site via the Internet and update your information on the Options >Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.


Q: How do I securely end my mobile banking browser session?

A: Select the "Logout" link to logout of mobile banking, and then close your browser through your mobile device browsing options. Closing your browser will securely end your mobile banking login session.


Q: What if I no longer want to be a mobile user?

A: Log into the Victory Bank's online banking site and >select Options>Mobile Settings>Deselect Activate Mobile Banking Access>Click Agree.